I have attempted a factory reset but the console is still having issues on start-up. What should I do?Posted on: 2016-12-01


If you have attempted a factory reset but you are still having issues on start-up with your console try the following procedure as some of the folders in Windows may have been inadvertently locked.

  1. Download the latest version of the Console Software
  2. Then unzip this file into the route directory of an empty USB stick 
  3. Plug the USB stick into a USB port on the console
  4. The Command Centre with appear on the main screen
  5. On the Command Centre press the red button Clear FailSafe (Document giving an overview of the Command Centre can be found here: Document)
  6. You must then also do a Clean Program Update
  7. You then need to power down (ideally power cycle the PSUs) your console then restart the console
  8. All the folders will now be unlocked and this should resolve the start-up issues

Note:

  • It is also recommended if you have been running an older software version on the console that a Program Update should also be done
  • If the Loader Upgrade button is highlighted in green then please press it
  • Remember you then need to power down (ideally power cycle the PSUs) your console then restart the console

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